We hear a patient’s perspective on healthcare from Scott Ballard on this episode of the Perspectives on Healthcare podcast with Rob Oliver. This is interview 36 of the Guinness World Record setting patient interview marathon. Scott is from Oregon and shares his personal story. I hope you learn a lot from what he has to say.
Here are 3 things that stood out as Scott Ballard shared a patient’s perspective on healthcare:
- Healthcare professionals should focus on the individual before they focus on the patient’s presenting issue.
- MIC DROP: One word to improve healthcare quality… Smile!
- Building trust and making patients feel understood is essential to improving healthcare quality.
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Disclaimer: All opinions expressed by guests on the Perspectives on Healthcare Podcast are solely the opinion of the guest. They are not to be misconstrued as medical diagnoses or medical advice. Please consult with a licensed medical professional before attempting any of the treatments suggested.